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Shipping policy

Shipping policy

SHIPPING RATES

The costs of shipping visible at checkout are not always an exact estimate. Most shipping rates shown during checkout are provided by UPS/Fedex/USPS and are based on item quantity, weight, destination address, and shipping service selected. Due to residential zoning and certain items purchased that can have extra fees for shipping (i.e. ammo, caps, or large/heavy items), therefore the shipping costs can change. If your shipping cost changes you will be notified by email or phone of any additional charges as your order is processed. Taylor’s will not ship any cartridge or blackpowder firearm through USPS or without a signature required. Taylor’s uses Fedex, UPS, and the USPS for shipping methods. If some items are out of stock for your order and your order is shipped partially you will be charged shipping for each shipment of your order.

SHIPPING RESTRICTIONS

Ammunition: Ammunition must ship UPS/Fedex Ground with an adult 21+ signature required on the parcel. Ammunition cannot be shipped in the same parcel as firearms. Ammunition cannot be shipped to any APO, FPO, or PO Box address.

Conversion Cylinders: Conversion cylinders cannot be shipped in the same parcel as firearms per the ATF’s request.

Percussion Caps: Caps must ship UPS Hazmat and cannot be shipped in the same parcel as firearms.

Accessories & Parts: Accessories and parts that are not restricted items can ship by any UPS, Fedex, or USPS shipping method.

Black Powder Firearms: Black powder revolvers, rifles, or shotguns are shipped by UPS and Fedex only. All black powder guns will have an adult 21+ signature required on the parcel.

Cartridge Rifles & Shotguns: Cartridge rifles and shotguns are shipped by UPS and Fedex to an FFL dealer. All cartridge rifles and shotguns will have an adult 21+ signature required on the parcel.

Cartridge Revolvers & Pistols: Cartridge revolvers and pistols are shipped either 2-Day Air or Overnight by UPS and Fedex to an FFL dealer. All cartridge revolvers and pistols will have an adult 21+ signature required on the parcel.

Taylor’s business hours are Monday-Friday 8-5 EST, please make note of this when selecting your shipping method. Taylor’s offers shipping by UPS, Fedex, Freight, and USPS. Orders are shipped out from our location in Winchester, VA.

Quoted time in transit begins after your package is processed and shipped, which can take 1-3 business days (or more if your order requires gunsmith services).

All Shipping methods are subject to Monday-Friday business day operations and DO NOT include Saturday/Sunday delivery or AM delivery. For Saturday or AM delivery options please contact us prior to purchase.

RESIDENTS OUTSIDE OF THE UNITED STATES

If you are from another country and would like to purchase an item please contact us prior to placing your order if you have questions about shipping/exporting requirements. If you are ordering firearms or major component parts, these items may require an export and our export services are not always available so please contact us if your online order will not process for you as required information could be missing. If you are ordering non-firearm items or small parts, these items usually require an AES Customs filing for leaving the USA and our fee is $20 per shipment. Taylor's processes all international shipments per USA Customs & ATF regulations at the time of shipment.

WHAT DO I DO IF I HAVE DAMAGE ON A SHIPMENT FROM TAYLOR'S?

Inspection and reporting to Taylor's must be done within 5 business days of receipt of your parcel. Fill out a return request form on our website as soon as possible. The following information will be requested from you: serial number (if you received a firearm), order/invoice number from your paperwork, and your daytime contact information. The exterior/interior packaging must be saved and photos will be required. A claim will be filed with the freight forwarder and once the claim is processed by their company we will advise you of their directions on handling your damaged item. Replacement and/or refund will occur once the claim is processed and the damaged merchandise is received back at Taylor's place of business. Freight forwarders do have time limits on how long after parcel delivery that claims can be filed; if this time limit is exceeded Taylor's will not be able to file a claim for the damage of goods.