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Please read the information below for warranty policies and purchase information.
We are offering you the following details to explain our policy on firearm purchases. Before you fire your gun you should always READ YOUR INSTRUCTION MANUAL so you can fire and maintain your gun properly.
All products which are sold by Taylor's & Co., Inc. have been inspected by our quality control personnel. We check the function of the firearm as well as exterior fit and finish to insure the products are ready for our customers. Of course we do not test fire the products as they have been tested, exceeding recommended charges, at the proof house in Italy.
Our products offer a manufacturer's warranty for defects caused by the factory production for the period of one year from the date of the original ownership of the firearm. A copy of your original sales receipt should be included with your return parcel. Warranty coverage is determined by our gunsmith's review of the product. Taylor's & Co. will make the decision to repair or replace any warranty coverage. All products must be in 'new condition' to be covered under this warranty. The gun must have been cared for and handled properly, factory ammunition used of the proper caliber and all instructions followed in order to be eligible for coverage by manufacturer's warranty.
For warranty assessment it is the consumers responsibility to return the gun to Taylor's & Co. paying all freight expenses with insurance on the firearm. If the warranty covers the 'defect' then Taylor's & Co. will assume all freight charges to return the gun to the consumer. If it is determined it is not a warranty covered defect, the consumer will be responsible for return freight charges as well as any repair expenses, if they have been authorized by the consumer.
When returning a firearm the parcel should be packed in the same manner which you received it. An individual firearm box cannot be used as a shipping container, it must be put inside an exterior carton.
A note must be included with your return describing the reason for the return. Explain the problem you experienced, including details of the ammunition you are using. Your name, address, daytime telephone number and e-mail address (if available) must be included so we an contact you regarding your return, if necessary. If any shipping damages occur when returning a gun to Taylor's & Co. is the responsibility of the shipper.
Items with special finishes such as nickel and charcoal blue are not covered under the manufacturer's defect warranty. These are delicate finishes and require special attention by the shooter. Be sure to read the instructions on the lubricants you use to insure safe use so your firearm surface is not damaged.
Should you receive an item which you wish to return however, there is no damage or incorrect shipment; a 15% restocking fee will apply. We will not refund any freight charges. These returns will only be accepted within 15 days from the original order date and must be in new condition and unfired to qualify for refund. If product is received that is not in this condition it will not be accepted for refund.
